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KUAENT

Privacy Policy

Privacy Policy

Last updated: [Insert Date]

KUAENT Couture (“KUAENT”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, place an order, rent or purchase products, or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, submit a form, contact us, or create an account, we may collect:

  1. Full name
  2. Email address
  3. Phone number
  4. Billing and shipping address
  5. Order details
  6. Rental details
  7. Payment-related information
  8. Messages or inquiries sent to us

Technical Information

When you use our website, we may automatically collect:

  1. IP address
  2. Browser type
  3. Device type
  4. Pages visited
  5. Date and time of visit
  6. Website usage data
  7. Cookie preferences

Payment Information

Payments may be processed by third-party payment providers. We do not store full card details unless clearly stated and securely handled by an approved payment provider.

2. How We Use Your Information

We use your information to:

  1. Process orders and rental requests
  2. Deliver purchased products
  3. Manage rental bookings
  4. Respond to customer inquiries
  5. Confirm payments
  6. Provide customer support
  7. Improve our website and services
  8. Send order updates and service messages
  9. Send promotional messages, where permitted
  10. Prevent fraud and protect our business
  11. Comply with legal obligations

3. Rentals and Orders

If you rent a product from KUAENT Couture, we may use your information to confirm availability, arrange pickup or delivery, manage return dates, and contact you about the rental.

If you purchase a product, we may use your information to process payment, arrange shipping, and provide order support.

4. Sharing Your Information

We do not sell your personal information.

We may share information only when necessary with:

  1. Delivery and shipping providers
  2. Payment processors
  3. Website hosting providers
  4. Analytics providers
  5. Customer support tools
  6. Legal or regulatory authorities, where required

These third parties may only use your information for the services they provide to us.

5. Marketing Communications

We may send promotional messages, offers, or updates if you have agreed to receive them or where allowed by law.

You can unsubscribe or request removal from marketing communications at any time by contacting us at:

[Insert Contact Email]

6. Cookies and Tracking

Our website may use cookies and similar technologies to improve performance, remember preferences, analyze website traffic, and support marketing.

For more information, please read our Cookie Policy.

7. Data Storage and Security

We take reasonable technical and organizational steps to protect your information from unauthorized access, loss, misuse, or disclosure.

However, no online system is completely secure. We cannot guarantee absolute security, because the internet remains a dramatic little machine.

8. How Long We Keep Your Information

We keep personal information only for as long as necessary to:

  1. Complete orders or rentals
  2. Provide customer support
  3. Meet accounting or legal requirements
  4. Resolve disputes
  5. Protect our business rights

When information is no longer needed, we delete or anonymize it where possible.

9. Your Rights

Depending on applicable law, you may have the right to:

  1. Access your personal information
  2. Correct inaccurate information
  3. Request deletion of your information
  4. Object to certain processing
  5. Withdraw consent
  6. Request restriction of processing
  7. Request a copy of your data

To exercise your rights, contact us at:

[Insert Contact Email]

10. International Customers

If you purchase from outside Kosovo, your information may be processed for order handling, payment, shipping, and customer support.

By using our website, you understand that your information may be transferred and processed in countries where our service providers operate.

11. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

13. Contact Us

For privacy questions or requests, contact us at:

KUAENT Couture

Email: [Insert Contact Email]

Phone: [Insert Phone Number]

Address: [Insert Business Address]

Country: Kosovo

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