Terms & Conditions

Last updated: [Insert Date]

Welcome to KUAENT Couture.

These Terms & Conditions govern your use of our website, products, rental services, purchases, and customer support. By using our website or placing an order, you agree to these Terms.

1. About KUAENT Couture

KUAENT Couture is a fashion brand offering couture-style clothing, dresses, rental pieces, and products for purchase.

Business details:

KUAENT Couture

Email: [Insert Contact Email]

Phone: [Insert Phone Number]

Address: [Insert Business Address]

Country: Kosovo

2. Use of the Website

You agree to use our website only for lawful purposes.

You must not:

1. Misuse the website
2. Attempt to access restricted areas
3. Copy or steal website content
4. Interfere with website security
5. Submit false or misleading information
6. Use our brand, images, or product content without permission

3. Products and Availability

We try to display product details, prices, colors, sizes, and availability as accurately as possible.

However:

1. Product colors may appear slightly different depending on screen settings
2. Availability may change quickly
3. Measurements may vary slightly
4. Some pieces may be limited or one-of-a-kind
5. Rental availability is not guaranteed until confirmed by us

We reserve the right to update, remove, or correct product information at any time.

4. Orders

When you place an order, you agree that all information provided is accurate and complete.

An order is confirmed only after we accept it and payment is successfully processed, unless another arrangement is confirmed by us.

We reserve the right to cancel or refuse orders where:

1. Product information was incorrect
2. Stock is unavailable
3. Payment fails
4. Fraud is suspected
5. Delivery is not possible
6. Customer information is incomplete

5. Pricing and Payment

All prices are shown in the currency displayed on the website.

Prices may change without notice. The final price shown at checkout applies to your order.

Payment must be completed using the available payment methods unless otherwise agreed.

Additional delivery fees, customs fees, import duties, or local taxes may apply for international orders. These charges are the responsibility of the customer unless clearly stated otherwise.

6. Shipping and Delivery

We aim to process and ship orders within the timeframe shown on the website or confirmed by our team.

Delivery times are estimates and may vary due to courier delays, customs processing, holidays, weather, or other circumstances outside our control.

Customers must provide accurate shipping information. We are not responsible for delays or failed delivery caused by incorrect details.

7. Rentals

Where rental services are offered, rental terms may vary depending on the product, date, location, and availability.

Rental customers agree to:

1. Return the item on the agreed date
2. Keep the item in good condition
3. Avoid stains, damage, strong odors, alterations, or misuse
4. Pay any agreed rental fee before or at pickup/delivery
5. Pay repair, cleaning, replacement, or late return fees where applicable

Rental availability is confirmed only after our team approves the rental request.

Rental items remain the property of KUAENT Couture.

8. Late Returns and Damaged Rental Items

If a rented item is returned late, damaged, stained, altered, lost, or unusable, the customer may be charged additional fees.

Fees may include:

1. Extra rental days
2. Professional cleaning
3. Repair costs
4. Replacement value
5. Loss of future rental income where applicable

Each case will be reviewed based on the condition of the returned item.

9. Returns and Exchanges

Return and exchange eligibility depends on the product type, condition, and applicable policy displayed on the website.

Items may not be accepted for return or exchange if they are:

1. Worn
2. Used
3. Damaged
4. Stained
5. Altered
6. Missing tags or packaging
7. Custom-made or specially ordered
8. Returned outside the allowed period

For hygiene and quality reasons, some items may be final sale.

To request a return or exchange, contact us at:

[Insert Contact Email]

10. Custom or Special Orders

Custom, altered, reserved, or specially ordered items may not be refundable unless required by law or agreed in writing.

Customers are responsible for checking sizing, color, design, and details before confirming a custom or special order.

11. Promotions and Discounts

Promotions, discounts, and offers may be limited by time, product, location, or availability.

We reserve the right to modify or cancel promotions at any time.

Discounts cannot always be combined unless clearly stated.

12. Intellectual Property

All website content, including logos, images, product photos, text, graphics, designs, and branding, belongs to KUAENT Couture or its authorized partners.

You may not copy, reproduce, distribute, edit, or use our content without written permission.

13. User Content

If you tag us, send photos, leave reviews, or share content featuring KUAENT Couture, you allow us to repost or use that content for marketing purposes unless you ask us not to.

We will not intentionally use private or sensitive content without permission.

14. Limitation of Liability

To the fullest extent allowed by law, KUAENT Couture is not responsible for indirect, incidental, or unexpected losses resulting from use of our website, products, rental services, delivery delays, or third-party services.

Nothing in these Terms limits rights that cannot legally be excluded.

15. Privacy

Your personal information is handled according to our Privacy Policy.

16. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page.

By continuing to use our website after changes are posted, you agree to the updated Terms.

17. Contact Us

For questions about these Terms, contact us at:

KUAENT Couture

Email: [Insert Contact Email]

Phone: [Insert Phone Number]

Address: [Insert Business Address]

Country: Kosovo